paid
Powerful performance management tool
Cresta AI is an AI-driven contact center intelligence tool designed to improve customer conversations and team performance. The tool leverages AI-powered solutions such as Agent Assist, Director, Insights, and Virtual Agent to cater to various team and industry needs. Cresta AI enables real-time insights, automation of repetitive tasks, and AI-enabled coaching to transform every agent into a top performer. The tool is ideal for various industries and teams, including sales and customer service, remote teams, and retention. Cresta AI offers a powerful solution for contact centers seeking to leverage AI technology for increased efficiency, effectiveness, and customer satisfaction.Features:
- AI-powered solutions that cater to various team and industry needs
- Real-time insights to drive results, uncover critical business insights, and increase agent effectiveness and efficiency
- AI-enabled coaching and automation of repetitive tasks to transform every agent into a top performer
- Ideal for various industries and teams, including sales and customer service, remote teams, and retention
- Enables robust coaching, QA, and performance management
- Provides 100% visibility into team performance
- Instantly answers critical business questions and uncovers customer trends in real-time
- Enables action with a few clicks
- Makes agents more effective with behavioral coaching
- Continuously learns and improves over time
