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Symbl.ai

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Symbl.ai
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Intelligent conversation insights

Symbl.ai is an AI-powered conversation understanding platform that processes and analyzes unstructured conversation data to generate summaries, analyze sentiment, classify topics, extract intents, and more. It allows real-time speech-to-text and context understanding through flexible APIs that can integrate with a customer experience journey. Symbl.ai also offers keyword, phrase, and intent detection in real-time, batch, and asynchronous requests. The platform's summarization feature is abstractive, descriptive, and context-aware, with almost five times lesser inference time and superior understanding. It can also automatically detect and generate extracted, abstract, and hierarchical topics from any conversation. Symbl.ai provides accurate real-time and asynchronous speech recognition API that is built for unstructured human conversations and enables users to add intelligence with a single API call. The platform is designed to generate talk-to-listen ratios, gauge participation rates, and standardize feedback measurement.

Features:
- Real-time speech-to-text and context understanding
- Flexible APIs that can integrate with a customer experience journey
- Keyword, phrase, and intent detection in real-time, batch, and asynchronous requests
- Abstractive, descriptive, and context-aware summarization feature
- Automatic detection and generation of extracted, abstract, and hierarchical topics from any conversation
- Accurate real-time and asynchronous speech recognition API
- Capable of generating talk-to-listen ratios, gauging participation rates, and standardizing feedback measurement
AI Data analysis Deep learning Speech recognition Conversation intelligence

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