paid
Cost-effective customer solutions
Forethought's SupportGPT™ is an AI platform designed to improve and automate customer support processes. It automates answers to common customer questions across all channels, enhances cases with sentiment and intent, and empowers agents with relevant knowledge and suggested responses. The platform measures ROI, identifies and resolves gaps, and tracks performance in real-time. SupportGPT™ can be used in various industries such as e-commerce, SaaS, and FinTech. The platform offers efficient and cost-effective customer support services by maximizing efficiency and ROI for support teams. With an average model accuracy of 91%, Forethought's generative AI streamlines customer service across any industry.Features:
- Automates answers to common customer questions across all channels
- Enriches cases with sentiment and intent, prioritizes and routes based on urgency
- Empowers agents with relevant knowledge and suggested responses
- Measures ROI, identifies and resolves gaps, and tracks performance in real-time
- Can be used in various industries such as e-commerce, SaaS, and FinTech
- Offers efficient and cost-effective customer support services by maximizing efficiency and ROI for support teams.
- Average model accuracy of 91%
- Streamlines the entire support ticket lifecycle on one generative AI platform
- Not a traditional chatbot but a Generative AI Platform
- Offers demo to experience their generative AI Platform driving efficiency and ROI for top support teams.
