Aide
Aide is an AI integration tool that enhances customer support efficiency by providing intelligent overviews of customer issues. It offers various benefits, including intelligent suggestions, inbound analytics, continuous improvement, streamlined operations, and knowledge management. The tool minimizes repetition, saves time, and helps agents onboard faster. Aide identifies common issues and suggests solutions for faster responses and increased customer satisfaction. It visualizes issues and pinpoints opportunities for improvement, creating better products, and resolving steps to reduce the load on a team for common issues. The tool offers visual aids, semantic analytics, and models that improve over time. It expands coverage without compromise and adapts to changes in data. Organizations can use Aide to improve their customer support capabilities with AI-driven insights and suggestions. Aide helps executives make better decisions and operations, while agents become more efficient, resulting in a reduced turnaround time and streamlined operations.
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- Intelligent suggestions to identify common issues and suggest solutions for faster responses
- Inbound analytics to visualize issues and pinpoint opportunities for improvement
- Continuous improvement that adapts to changes in data and expands coverage over time
- Streamlined operations that reduce repetition, save time, and help onboard new agents faster
- Knowledge management that organizes and shares knowledge for easy access to up-to-date information
- Visual aids to explore customer messages, conversations, and categories to generate solutions for recurring issues
- Semantic analytics that identify shifts in topics and contact reasons based on underlying customer intents
- Models that improve over time without labeling required and active learning with growing accuracy
- Aide offers 92% tagging accuracy, saves 30 hours per agent per month, reduces time spent per ticket by 20%, and saves 50% of the time onboarding agents
- Aide can be used by customer support agents, team leads, and businesses looking to enhance their customer support capabilities with AI-driven insights and suggestions.
