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Collab.com

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Collab.com
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Real-time reporting and analytics

Collab is a provider of Cloud Contact Center powered by AI. The company has over 600 customers in more than 70 countries and offers digital transformation solutions for businesses. Collab's contact center provides omnichannel management for voice, video, email, instant messaging, and social media. It also offers self-service through IVR and bots, advanced real-time reporting, quality monitoring with speech analytics, and intelligent routing. Collab's solutions are available in any browser through WebRTC. It has various integrations with CRM solutions and offers CIH and CRM connectors. Collab's network of certified consultants and partners serve customers worldwide.

Features:
- Next Generation Cloud Contact Center powered by AI
- Omnichannel management for various communication channels
- Self-service through IVR and bots
- Advanced real-time reporting and quality monitoring with speech analytics
- Intelligent routing for efficient call handling
- Available in any browser through WebRTC
- Integrations with leading CRM solutions and CIH and CRM connectors
- Network of certified consultants and partners serving customers worldwide
- Provides digital transformation solutions for businesses
- Offers solutions for sectors that require customer engagement.
AI Cloud Contact center Digital transformation Omnichannel

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