Tag: Omnichannel
Collab.com

Collab.com

Collab provides next generation Cloud Contact Center powered by AI to over 600+ customers in 70+ countries. Collab delivers Digital Transformation to businesses for +15 years, alongside a solid network of partnersOmnichannel management of voice, video, e-mail, instant messaging and social media in the same interface WebRTC based, available in any browserSelf-service via IVR and BotsAdvanced Reporting features in real timeQuality monitoring with Speech AnalyticsVoice & Screen RecordingIntelligent routing
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Eclipse AI

Eclipse AI

Eclipse AI unifies omnichannel voice-of-customer data and generates actionable intelligence to predict and prevent customer churn. Eclipse AI unifies omnichannel voice-of-customer data and generates actionable intelligence to predict and prevent customer churn.
Level AI

Level AI

Level AI is the next-level contact center intelligence platform. Our AI-first SaaS helps companies uncover customer insights and drive business outcomes. Level AI enables omnichannel optimization by analyzing customer experience, assisting agent performance, and automating contact center operations.
Whelp

Whelp

Whelp is an AI-powered omnichannel customer service automation tool that serves a wide range of features to cover all sides of customer service processes for SMEs. You can serve your customers 24/7 without any human interaction. ChatGPT, Google AI and Amazon Lex are also integrated for better results.