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Customer Insights AI Platform
Level AI is an AI-powered contact center intelligence platform that enables omnichannel optimization, assists agent performance, and automates contact center operations. It provides real-time conversation monitoring and support, customizable scorecards, and AI-driven QA flow for reviewing and analyzing agent performance. Level AI helps solve QA, conversation analytics, and customer service pain points, and has been trusted by customer service leaders across the world. It automatically integrates with apps from across your tech stack and provides real-time answers to customer questions from across the enterprise stack. Level AI empowers QA teams with 3x better call selection, 5-10x faster reviews, and provides AI analytics in one integrated view.Features:
- AI-powered contact center intelligence platform
- Offers real-time conversation monitoring and assist
- Provides customizable scorecards and AI-driven QA flow for reviewing and analyzing agent performance
- Automatically integrates with apps from across your tech stack
- Provides real-time answers to customer questions from across the enterprise stack
- Empowers QA teams with 3x better call selection, 5-10x faster reviews, and AI analytics in one integrated view.
- Trusted by customer service leaders across the world.
