TheLoops

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TheLoops
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AI insights for revenue

TheLoops is a CX operations platform that helps support and success leaders with real-time customer insights using AI. Through this platform, businesses can gain visibility, insights, and automations across their support stack and understand what's happening outside their support tools. TheLoops provides impact analysis scores for every customer interaction based on revenue at risk, sentiment, and product usage, allowing businesses to make real-time decisions that drive business outcomes. Additionally, the platform predicts at-risk tickets before they escalate, delivers insights and context alongside tickets for agents, provides detailed agent performance reports and conversation views, and allows businesses to configure processes and automate resolutions without the need for an engineer. TheLoops is trusted by leading SaaS companies and has helped reduce customer churn by 25% and the number of escalations by 67%.

Features:
- Provides real-time customer, agent, and product insights using AI
- Offers visibility, insights, and automations across businesses' support stacks
- Enables businesses to understand what's happening outside their support tools without a data scientist
- Offers impact analysis scores for every customer interaction, predicting and preventing customer churn
- Provides detailed agent performance reports and conversation views for managers
- Offers escalation prediction to identify at-risk tickets before they escalate
- Allows businesses to configure processes and automate resolutions without the need for an engineer
- Trusted by leading SaaS companies
- Helps businesses reduce customer churn by 25% and the number of escalations by 67%
- Low-code platform for building customized support workflows.
AI Data Insights Real-time Customer behavior CX

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